Frequently Asked Questions

What services do you offer?

  • Comprehensive, multi-modal evaluations for children, adolescents, and adults for a variety of concerns, including ADHD, Learning Disorders, anxiety, memory, and other mental health concerns.
  • Individual therapy for a variety of concerns, including anxiety and anxiety-related disorders, depression, interpersonal concerns, and more.
  • For initiating any services in the clinic, clients (or their parent/guardian if client is under 18 years old) must first complete a brief phone screen by calling 828-262-6639 (Clinic Office).


Do you only provide services for ASU students/staff?

No—we provide services for all individuals, including ASU students and members of the community, including youth (i.e., children and adolescents) and adults.

 

What are the costs?*

  • Intake sessions are $130. 
  • Therapy is $80 per session.
  • For evaluations, the price varies depending on the number of hours the evaluation takes. 
    • ADHD evaluations typically take 10-12 hours, so the price ranges between $1,020 and $1,155 (including the intake session cost). 
    • Learning Disorder evaluations typically take 6-8 hours, so the price ranges between $615 and $795 (including the intake session cost). 
    • Psychosocial evaluations typically take 10-12 hours, so the price ranges between $1,020 and $1,155 (including the intake session cost).
  • Prior to receiving services, clients attend an intake interview. The purpose of the intake interview is to gather background information and determine whether our services are a good fit for you/your child's needs, and develop an assessment plan.
We accept payment in checks, cash, and Visa or Mastercard credit/debit cards. We are currently unable to accept Discover or Flex Benefit cards.

*We can directly bill Blue Cross Blue Shield of NC and TRICARE and can provide a service invoice for those filing with other insurance carriers. We can also operate on a sliding fee scale based on annual income and household size.

 

What are your business hours?

We are open from 9am-5pm, Monday through Thursday - however, note that the Clinic operates under the Appalachian State University schedule. 

 

Do you accept insurance? 

We are able to directly bill to Blue Cross Blue Shield (BCBS) of North Carolina. Unfortunately, BCBS will not allow us to directly bill to other states. BCBS clients may be responsible for a copayment per session, as well as any portion of the evaluation or therpay fees that go into their deductible. We are also able to directly bill to TRICARE. We can provide clients with other insurance carriers with an itemized service invoice so that they may file a claim through their insurance company when the evaluation is complete. However, we cannot guarantee that any insurance company will cover these services and recommend that clients communicate with their insurance company to see if Psychological Testing is covered. Medicaid/Medicare clients are responsible for a reduced fee using the sliding scale agreed upon at the beginning of the evaluation.

 

How can a patient obtain a sliding scale reduced fee?

Sliding fee scales are based on annual family income and household size. A copy of the family’s most recent tax return or other financial documentation is required in order to verify family income and qualify for a sliding scale fee. 

 

I am calling to refer a client who is not me—how do I do this?

If you are the parent/legal guardian of a child who is under 18 years of age, we can conduct a 20-minute phone screening with you (the referring individual), collecting client contact information and some descriptions of the difficulties your child is experiencing.

If you are the parent/legal guardian of a child older than 18 or another referring individual, we can provide you with our contact information and descriptions of the services we provide. You can then pass that information along to the client, and the client can call us as he/she wishes. 

 

Do you prescribe medication?

No. The clinic is not a medical facility. If you or your child is a candidate for medication, you will need to work through a medical doctor, such as a pediatrician, family physician, or psychiatrist.

 

What is involved with evaluations?

Evaluations will consist of gathering information from you and others who know you well (e.g., family, partners) if the evaluation is for you. If the evaluation is for your child, we will gather information from your child, family, and teachers. Information will be gathered through: 

  • An initial intake interview during which we obtain detailed information regarding the symptoms you/your child are experiencing, personal history (e.g., medical history, academic history), and the history of your/your child’s current difficulties. The intake will also allow us to determine whether our services are a good fit for you/your child's needs, and attending an intake interview does not guarantee servies at the clinic. 
  • A series of tests with you (or your child) that may include: a measure of intelligence, an academic achievement test, tests of attention and concentration, and several additional measures and questionnaires.
  • Information is also generated by interviewing and having individuals close to the client (e.g., parents, teachers) complete a variety of questionnaires regarding symptoms and behavior.
  • If you/your child have ever had a previous evaluation, please bring a copy of the report. If your child has accommodations in the school setting (e.g., IEP or 504 plan), please bring a copy of that plan.

Results will be scored, interpreted, and compiled into a report to be given to you and any other individual you wish to receive these results (e.g., schools, physicians). 

More information can be found under the Assessment Services tab.

 

Who conducts the evaluations?

You will be paired with a clinician who will be responsible for scheduling sessions and administering all tests. Our graduate students are supervised by a licensed psychologist (Dr. Jacqueline Hersh) who oversees the testing process, provides the graduate student with regular feedback, and reviews all reports.

 

How long will this evaluation take?

The evaluation process typically takes 10-12 hours, which is usually broken into multiple sessions for testing and includes scoring, report writing, and a feedback session. We usually estimate that the evaluation will take about 2 months from the date of the intake interview to the date of the interpretive session. However, this process can be delayed by University breaks, scheduling conflicts, or cancellations, or a delay in obtaining information necessary to the report (e.g., copies of previous evaluations, questionnaires completed by others). Your clinician will keep you notified on the process and stage of the evaluation and will alert you to any delays.

 

How can I prepare for my evaluation? What should I bring? 

We ask that you come to your appointments well-rested and not hungry or thirsty, so that you can put forth your best effort during testing. If you wear hearing aids or eyeglasses, bring them with you to your appointment. Bring your insurance card(s), picture ID, and any relevant medical or psychological records.